Need some help?
Check out our frequently asked questions below.
We have included below some questions that customers commonly ask us to help you when making your purchases. If there is something you want to know that isn't covered here, please feel free to contact us directly.
How does the Cleanse Program work?
You are able to select a 1, 2 or 3 day cleanse program. Our Cleanse Programs is designed to create the most efficient environment for your body. You can find out more about our Factory Reset Program with CBD here, or our New Leaf (non-CBD) on our shop now page.
Can I eat whilst I am using a Botanic Lab juice program?
Botanic Lab products are best consumed as part of a well-balanced and healthy diet. Our Cleanse Programs is built around a period of digestive rest but does still allow for light eating per the instructions included with the Cleanse. All other programs and boxes should be enjoyed as part of a well-balanced diet. Where appropriate, guidance is included with the program regarding consumption.
What is the recommended daily intake of Botanic Lab juices?
Botanic Lab drinks can be enjoyed at any time of the day. We recommend incorporating our products as part of a balanced diet. Buying a box of your 7 favourite products is a good way to incorporate a juice into your daily routine.
Is a Build a Box a program and how do I consume it?
Build a Box is a way of purchasing your favourite products from us in whatever combination you like and for you to enjoy however you please. It is not accompanied by any instructions or recommended order of consumption.
How long do the juices last?
Our products will have a minimum of 7 days of shelf life when they reach you. All products are raw, fresh and should be refrigerated.
Can I mix and match the products in Build a Box?
Yes! Select your favourite products and off you go!
Is it possible to change my delivery address or delivery date?
It is possible to change your delivery address date and instructions up to TWO FULL WORKING DAYS prior to your original delivery date by emailing firstname.lastname@example.org. Any changes requested after this deadline cannot be accommodated.
Can I cancel my order and receive a refund?
It is possible to cancel your order by emailing email@example.com. Your written confirmation of cancellation must be received at least TWO FULL WORKING DAYS prior to the date of delivery in order to receive a refund, otherwise, you will be charged in full. Please see full Terms and Conditions for details.
What happens if I subscribe to my order and want to cancel it?
Subscriptions can be cancelled by emailing firstname.lastname@example.org. The first two scheduled deliveries will be charged for and delivered, after which the subscription can be cancelled. All cancellations or changes to subscriptions must be made within two full working days of the next delivery or the delivery will be made and charged for.