We have included below some questions that customers commonly ask us to help you when making your purchases. If there is something you want to know that isn't covered here, please feel free to contact us directly.
You are able to select a 1, 2 or 3 day cleanse program. The Cleanse Program is designed to create the most efficient environment for your body to replenish and repair. Read more about the Cleanse Program.
Botanic Lab products are best consumed as part of a well-balanced and healthy diet. Our Cleanse Program is built around a period of digestive rest but does still allow for light eating per the instructions included with the Cleanse. All other programs and boxes should be enjoyed as part of a well-balanced diet. Where appropriate, guidance is included with the program regarding consumption.
Botanic Lab drinks can be enjoyed at any time of the day. We recommend incorporating our products as part of a balanced diet. Buying a box of your 7 favourite products is a good way to incorporate a juice into you daily routine.
Build a Box is a way of purchasing your favourite products from us in whatever combination you like and for you to enjoy however you please. It is not accompanied by any instructions or recommended order of consumption.
Our products will have a minimum of 7 days of shelf life when they reach you. All products are raw, fresh and should be refrigerated.
Yes! Select your favourite products and off you go!
The cost of weekday delivery is included with the prices stated on the website. Delivery on a Saturday incurs an additional delivery charge of £12.
It is possible to change your delivery address date and instructions up to TWO FULL WORKING DAYS prior to your original delivery date by emailing firstname.lastname@example.org. Any changes requested after this deadline cannot be accommodated.
It is possible to cancel your order by emailing email@example.com. Your written confirmation of cancellation must be received at least TWO FULL WORKING DAYS prior to the date of delivery in order to receive a refund, otherwise you will be charged in full. Please see full Terms and Conditions for details.
Subscriptions can be canceled by emailing firstname.lastname@example.org. The first two scheduled deliveries will be charged for and delivered, after which the subscription can be canceled. All cancellations or changes to subscriptions must be made within two full working days of the next delivery or the delivery will be made and charged for.