Everything you need to know about refunds and cancellations.
It is not possible for us to offer refunds for cancellations made less than two full working days before the delivery date. Cancellations received in writing by email (from the person who placed the order) with two full days notice from the delivery date may incur a £20 administration charge (at the discretion of Botanic Lab). Any changes to your order or delivery details must also be requested no less than two full working days before the day of delivery, by email.
Refunds will only be offered on goods that are not delivered in line with our terms and conditions as outlined. You are responsible for inspecting your package as soon as it is delivered. If there are any faults, you must inform us by email using the contact details on our website. If you do not let us know by email within 3 hours of delivery, we reserve the right not to refund or replace your purchase. Due to the perishable nature of our juices there is no right to cancel and request a refund under the Consumer Contracts Regulations 2013.
Refunds will not be provided for late or delayed deliveries where the reason for the delay is beyond our control. In the case of a late delivery, you must inform us by email by 2.00pm on the day of delivery if you have not received your package. After this time you will be deemed to have received and accepted your package. Once the goods have been signed for or left in a designated delivery location at the purchasers risk, Botanic Lab is not responsible for the condition in which the goods are received.
South West Brands Ltd is operating Botanic Lab under licence.