Please read the following terms and conditions carefully in relation to Botanic Lab (also referred to as "we", "us" or "our"). By using this website and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 24 June 2020. Please review them as they may change from time to time.


Health and Wellbeing

It is advisable to seek medical advice before initiating a new nutritional program.  Our products are not suitable for pregnant or breastfeeding women without medical supervision. If you are taking specific medication or have a medical condition please check with your doctor first. 

Botanic Lab is not a Medical Doctor and does not provide medical advice. Whilst our website contains general nutritional and health information it is not tailored to the individual and does not constitute medical advice. We do not make any health claims about our products.

We regret that we are unable to deliver to those who have allergies that result in anaphylactic shock, or diabetics who are insulin dependent. By placing an order with Botanic Lab you are representing that you do not have a nut allergy and that Botanic Lab is not responsible for any reaction you may have to nuts or any other of our ingredients. 


Botanic Lab products are made from natural ingredients.  The flavour, colour and texture of ingredients used in Botanic Lab products can vary according to the country of origin, seasonality and variety. Therefore, the appearance of Botanic Lab products may vary and may not always be in line with the imagery contained in the website. Botanic Lab reserves the right to change the ingredients in the products produced in line with seasonality and availability of ingredients.


When placing an order you will have the option to check-out as a guest or to register and set up an account. You must be 18 years of age to set up an account or place an order with Botanic Lab. You will be asked to select a password. You are responsible for keeping this password secure and for all orders submitted using that password.

We recommend that you change your password regularly. If you suspect that someone else is using your account or knows your password you must notify us immediately and change your password. You acknowledge that we cannot guarantee and therefore shall not be responsible for the absolute security of the website, although we shall use our best endeavours to avoid any security breach at all times.


    Please see Delivery for full details of the delivery service that we provide. We endeavour to provide a delivery service to the whole of the UK, but there may be some exceptions on a case-by-case basis. When you have placed your order we will inform you if there are any additional charges or timing limitations associated with your selected postcode and you will be given the option of a refund.

    When completing your order you will be asked to select an available delivery date. When your order is completed you will be sent a confirmation with the delivery date and a link to our delivery terms and conditions. Our delivery time is between 9.00am and 5.00pm on the selected day of delivery. It is not possible to specify an exact delivery time. Although we endeavour to complete all deliveries within the designated time slots, we do not guarantee the delivery time or compensate the customer for deliveries outside of these time slots.

    Orders will be delivered to your address as stated at check-out when you make your purchase. All deliveries will need to be signed for. It is your responsibility to make suitable arrangements for the receipt of the delivery and provide appropriate instructions. If you request delivery to a work address you are responsible for informing us of a delivery point that is acceptable to your employer and for providing an alternative contact person who will be available in your absence. It is not acceptable to provide a telephone number for delivery as it will not always be possible for the delivery person to call a telephone. All orders must be checked on receipt and any errors or omissions must be reported BY EMAIL to Botanic Lab at within 3 hours of receipt of your order.  Any issues reported after this time period will not be accepted and no action will be taken to amend the delivery contents.  Changes to your delivery address or date must be notified to us by email no less than two full working days before your delivery date. We are not obliged to accommodate late changes to your delivery address or date. Once goods have been dispatched it is not possible to change the delivery address. If your order is stolen from the place that you have designated for delivery or damaged after it has been left there we are not responsible and will not provide a replacement or a refund. Botanic Lab do not accept responsibility for any deliveries where tracking details state delivery has been completed and signed for. 

    If we are unable to deliver to the address that you have given to us for any reason, you will be informed either by our selected courier or directly by Botanic Lab. If we cannot deliver to you through no fault of our own we reserve the right to charge you for that delivery in any event. If it is possible we will arrange an alternative delivery point with you and we reserve the right to charge you for the alternative arrangements. The price charged will depend on the cost to us and will be applied on a case-by-case basis. Where a customer wishes to purchase multiple products with different delivery dates or locations, these orders must be placed and paid for individually.

    Change Of Order

    If you would like to request changes to your order you must do so using the email address Amendments will only be considered when provided with two working days notice ahead of the delivery date. We cannot always accommodate these changes and will do so on a case-by-case basis depending on availability and timing and reserve the right to charge a £20 administration fee for order amendments. 


    All prices are shown inclusive of VAT where applicable. Our products use seasonal ingredients and as such we reserve the right to make price changes at any time. We aim for these to be as infrequent as possible. We also reserve the right to apply promotions to our products at any time. All orders placed prior to the introduction of a promotion will not be included within the promotion.

    Only one debit/credit card can be accepted per booking. There are circumstances where we may refuse to accept an order. If the product is not available we will not accept an order. If there has been an error in pricing a product or group of products we will not accept an order. If we are not able to obtain card authorisation an order will not be accepted. If the customer does not meet the criteria outlined in the terms and conditions we will not accept an order. If the delivery address selected incurs additional delivery charges you will be informed of this by email and given the option to pay the associated charges or cancel the order.

    Confirmations of an order will be sent by email.

    Botanic Lab will take all reasonable care to keep the details of your payment secure, however, unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access from a third party when making a booking on our website. Please see Privacy Policy below for details of the payment portal used to accept payments.


    It is not possible for us to offer refunds for cancellations made less than two full working days before the delivery date. Cancellations should be received in writing via email (from the person who placed the order).  Cancellations received with two full days notice from the delivery date may incur a £20 administration charge at the discretion of Botanic Lab.

    Offers and discount codes

    All offers are extended subject to availability.  Botanic Lab has the right to withdraw an offer at any time or refuse to provide the offer to a customer for any reason.

    Only one offer or discount code can be used per transaction.  This includes partner offers and discounts. All discount codes must be used at the time of purchase and can not be applied retrospectively.

    Use of data

    We do not share your data or pass on personal information to third parties except where this is necessary to provide the products and service that you have requested. We will use your data for the administration of the website and provide our services to you. We will also use it for direct marketing purposes where we have requested consent from you. Please see Privacy Policy below.

    You may not reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on this website without express written permission from us. All designs, text, graphics and their selection and arrangement on this website are the copyright of South West Brands Ltd.


    It is our aim to be correct in everything that is stated on this website but Botanic Lab is not liable if a mistake has been made. We also aim to provide an up to date and uninterrupted service, however, we cannot guarantee that the service will be fault free. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.

    To the extent permitted by applicable law, Botanic Lab disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.


    These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in relation to these terms and conditions. Contents on this website are directed solely at consumers who access it from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

    South West Brands Ltd registered at 130 Old Street London, EC1V 9BD with company number 12580988.